Terms and Conditions
Welcome to Glacial Paws. We're committed to providing exceptional pet care services in New York. By engaging with our training or behavior modification programs, you're agreeing to the terms outlined below. Do you have questions about how we handle our sessions? Our goal is to ensure a safe and productive environment for all animals in our care.
Service Guarantees & Disclaimers
Success in pet training depends heavily on consistency and environmental factors outside of our direct control. While we utilize evidence-based behavior modification techniques, Glacial Paws doesn't provide absolute guarantees regarding final results. Every pet is a unique individual. We won't promise "cures" for deep-seated aggression but we'll work tirelessly to improve management and safety.
Cancellations & Refunds
Life in NYC is unpredictable, we get that. However, our trainers dedicate specific time slots to your family. Cancellations must be made at least 48 hours in advance to avoid a full session fee. We believe this respects the professional time of our staff and allows others on our waiting list to participate. Refunds for pre-paid packages are generally not provided after the first session has been completed.
Liability & Health
All pets must be up-to-date on vaccinations before joining our socialization classes. Safety is paramount at 226 East 39th Street. We shouldn't overlook the importance of health records, right? Glacial Paws assumes no liability for injury or illness resulting from undisclosed pre-existing conditions or behavior history.
Contact our team for clarification